Shipping Policies

Thank you for your interest in Custom Cones USA! We offer a variety of products for your pre-roll needs, and we want to make sure you receive your order(s) in the most efficient and cost-effective way.

Once your order ships, you will receive an automated email with information to conveniently track your package. Please be sure to check your junk/spam folder if you don’t receive tracking within a few days of placing your order. Remember: You will only receive tracking once your order ships.

United States Orders: Orders shipping within the US generally ship via UPS. We can also ship via DHL Express and USPS when it is cost-effective to do so. Please keep in mind that only USPS can ship to P.O. Boxes.

International Orders: Orders shipping outside of the United States will ship via UPS Worldwide or DHL Express Worldwide. You can choose which shipping option you prefer at checkout or at time of purchase. You as the customer also accept responsibility for any import or customs taxes/fees on any international shipments. These fees are not included in shipping quotes provided by Custom Cones USA.

Freight Shipments: Depending on the quantity of your order or the item(s), we may have to ship your order via a freight company. If you need parcel service for your order and only freight options are available at checkout, please give us a call at (833) 582-6637.

Shipping Timelines

Products that do not have a listed lead time will ship from our warehouse in Renton, WA within one business day.* We ship Monday-Friday between 9am-5pm Pacific Standard Time and do not ship or deliver on weekends or holidays. This includes expedited shipping. Depending on the distance from our warehouse, domestic ground shipping can take anywhere from 1 to 7 business days. For products with a lead time listed, the shipping timeline will start once the order ships.

*There may be a delay in freight shipments based on scheduling availability.

Expedited Shipping

We offer a variety of expedited services, including UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air. The cut-off time for rush orders is 11:30am PST. If you place your order after 11:30am PST, your order will be processed and shipped the following business day. For products that have a lead time listed, expedited shipping will occur once the order ships.

Shipping Policies can change without notice.

Orders Over $2000 Free Shipping Promotion Restrictions

Free shipping promotion is only available to addresses in the lower 48 United States. Hawaii, Puerto Rico, Alaska, and other U.S. territories are not included. Free shipping promotion is only available for items shipping from our warehouse in Renton, WA. Does not include dropship items shipping from other locations. Free shipping promotion is only available to retail customers (Distributors and Customers with Negotiated Pricing are excluded). Free shipping is only available with UPS Ground or Freight Shipping. Free shipping promotion does not apply to any custom orders.