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Shipping Policies

Shipping Information

Thank you for choosing Custom Cones USA — your go-to source for all things pre-roll! We’re committed to getting your order to you quickly, efficiently, and with full transparency along the way.

Once your order ships, you’ll receive an automated email with tracking info. Don’t see it? Be sure to check your junk/spam folder. (Tracking only sends once the order has left our warehouse.)

Domestic Shipping (U.S.)

We ship via:

  • UPS
  • FedEx
  • DHL
  • USPS (must be selected for P.O. Boxes – extended delivery times)
  • Freight
You’ll be able to choose your preferred shipping method at checkout.

Freight Shipments

Large or bulky orders may ship via freight carrier. If you need standard parcel service and only see freight options at checkout, give us a call at (833) 582-6637 — we’ve got you.

International Shipping

We offer international shipping through UPS Worldwide and DHL Express Worldwide, where available.

Please note:

Customs duties, import taxes, and fees are not included in your shipping cost and are your responsibility at the time of delivery. These are determined

Shipping Timelines

  • Orders without a lead time ship within 1 business day from our Renton, WA warehouse. *
  • We ship Monday–Friday, 9 AM–4 PM PST.
  • No weekend or holiday deliveries (this includes expedited shipments).
  • Ground shipping typically takes 1–7 business days, depending on your location.
*Freight orders may take longer based on scheduling availability.

Expedited Shipping

Need it fast? We got you. We offer expedited and overnight shipping through UPS and FedEx.

Cut-off time: Orders placed after 1:00 PM PST may ship the next business day. For products with listed lead times, expedited shipping applies after the product ships.

Free Shipping Promo – Orders Over $3,000

We love our retail customers — that’s why we offer free shipping on eligible orders over $3,000! *

*Here’s the fine print:

  • Available to contiguous U.S. addresses only (excludes HI, AK, PR, and territories)
  • Applies only to in-stock items shipping from our Renton, WA warehouse
  • Custom orders, dropship items, and distributor/negotiated accounts are excluded
  • Shipping method is chosen at CCUSA’s discretion

Policy Note

Shipping policies may be updated at any time without prior notice.