Return & Site Policy

Return and Exchange Policy

Thank you for shopping at Custom Cones USA. If you are not entirely satisfied with your purchase, we are here to help!

Received the Wrong Product?

If we have shipped you the wrong items and you would like a refund – just ask! If you received a different product than you ordered, you are eligible to receive a full refund or receive an exchange for the correct product. Please email us within 14 days of receiving your order and let us know if you would like a full refund or an exchange for the correct product. We will send you a pre-paid shipping label to send the order back to us. Once we receive your order, we will inspect it to confirm that we sent you the wrong product. After the confirmation, we will immediately process your refund or exchange.

Ordered the Wrong Product?

If you ordered the wrong product, you are eligible to process an exchange. Please email us within 14 days of receiving your order and we will send you a pre-paid shipping label to send the order back to us. Once we receive the order, you can place a new replacement order. Customers will be billed for the additional shipping costs + a 10% restocking fee. 

When buying one of our Cone Packing machines, customers have 72 hours after purchase to request a refund, as they are a made-to-order product. 

Contact Us

If you have any issues with your order, please contact us right away! Custom Cones USA prides itself on providing exceptional customer service.


Custom Cones USA - Terms and Conditions

1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. Use License
Permission is granted to temporarily download one copy of the materials on Custom Cones USA’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Custom Cones USA’s web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Custom Cones USA at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Website Imagery

You agree that any imagery, logo, or artwork you provide for any custom project is owned by you and does not violate any laws. If you purchase any custom products from Custom Cones USA, unless expressed otherwise, you allow Custom Cones USA to feature, share, and publish photos containing your custom project.

4. Limitations
In no event shall Custom Cones USA or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Custom Cones USA’s Internet site. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Links
Custom Cones USA has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Custom Cones USA of the site. Use of any such linked web site is at the user’s own risk.

6. Site Terms of Use Modifications
Custom Cones USA may update these terms and conditions for its web site at any time. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

7. Governing Law
Any claim relating to Custom Cones USA’s web site shall be governed by the laws of the State of Washington without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

8. Age Requirement

You must be 21 years or older to enter this website.


Explore Prolific Privacy Policy

We Respect Your Privacy

At Custom Cones USA, we are committed to protecting your privacy online. Our Privacy Policy demonstrates our commitment to protecting the privacy of our customers. When you shop at Custom Cones USA, we collect transactional information from you such as your name, telephone number, e-mail address, billing address, shipping address, credit card or other payment information. Any changes, corrections or updates to your transactional information can be edited during the purchase process.

Custom Cones USA DOES NOT SHARE, SELL or RENT your transactional information to others.

Custom Cones USA uses customer information only for the purposes of processing and fulfilling orders, contacting purchasers to inform them of their order status, sending promotional information, and improving the customer experience. We will only send promotional information via e-mail. You may "opt out" of receiving these materials. You may "opt out" at any time by contacting us, or by following the instructions contained in all communications.

We DO NOT share your profile with other third parties.

The importance of security for all transactional information associated with our customers is of utmost concern to us. Whenever sensitive information (such as a credit card number) needs to be transmitted to process orders, that information is encrypted and is protected with the best encryption software in the industry, known as Secure Sockets Layer ("SSL"). At Custom Cones USA you can be assured that your transactional information is secure, consistent with current industry standard SSL encryption technology.

There may be times when Custom Cones USA may be required to disclose personal information of a customer without their express consent. This may occur where we have reason to believe that disclosing the information is

A) Necessary to identify, contact, or bring legal action against the customer or another person who may be causing fraudulent purchases to or interference with (either intentionally or unintentionally) the rights or property of Custom Cones USA or its associates, affiliates, other customers or anyone else that could be harmed by such activities; or

B) Required by law

Custom Cones USA may update the Privacy Policy to protect our users and to comply with a changing environment. We recommend that you check the policy when you visit our site to be sure you are aware of and understand our current policy. If you have questions regarding the Custom Cones USA Privacy Policy, please contact us.