Return & Site Policy
Return and Exchange Policy
Thank you for shopping at Custom Cones USA. If you are not entirely satisfied with your purchase, we are here to help! We can return most unopened/unused items within 30 days of purchase except for our customized orders and our machines. You can easily initiate a return or exchange online by logging into your account and submitting a return request. You can also email firstname.lastname@example.org for assistance.
Please hold on to all packaging material until you are completely satisfied with the condition and performance of the item(s) purchased. Doing so will make it easier to return your item(s) if necessary.
All returns must first be authorized by Custom Cones USA. Items returned without prior authorization will not qualify for a refund or exchange. Once your return has been processed and approved, you will receive a detailed email with instructions for the return and a link to print your return labels. If for any reason you cannot complete your return request please email email@example.com for assistance.
Ordered the Wrong Product?
If you ordered the wrong product, you are eligible to process an exchange or refund. Please request a return online by logging into your account or email us within 30 days of receiving your order. Original shipping costs are non-refundable. Customers will be billed for the additional shipping costs + a 15% restocking fee. We will issue your refund, less shipping and restocking fees once the product is returned to the warehouse and inspected. Refunds are always issued back to the original payment method. If the product is opened or used the refund may be rejected.
If you would like to exchange your order you will need to pay for the new order shipping cost, the return shipping for the original order and a 10% restocking fee. We can send you a link to pay this online. Please email us at firstname.lastname@example.org for exchange payments.
If you have purchased a machine including our Fast Fill, Sluice Box or Cone Packer you have 72 hours after your purchase to request a refund, as they are a made-to-order product. For the return to be accepted it must be returned in original condition meaning no scratches, dents or product residue. Machine must also be returned in the original packaging. Please contact us at email@example.com for these requests.
Received the Wrong Product?
If we have shipped you the wrong items and you would like a refund you can log into your Custom Cones USA account and request a refund online or you can also email firstname.lastname@example.org. Once we receive your order, we will inspect it to confirm that we sent you the wrong product. After confirmation, we will immediately process your refund or exchange. Please email us within 30 days of receiving your order and let us know if you would like a full refund or an exchange for the correct product.
Custom Cones USA - Terms and Conditions
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials on Custom Cones USA’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Custom Cones USA’s web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Custom Cones USA at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Website Imagery
You agree that any imagery, logo, or artwork you provide for any custom project is owned by you and does not violate any laws. If you purchase any custom products from Custom Cones USA, unless expressed otherwise, you allow Custom Cones USA to feature, share, and publish photos containing your custom project.
In no event shall Custom Cones USA or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Custom Cones USA’s Internet site. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Custom Cones USA has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Custom Cones USA of the site. Use of any such linked web site is at the user’s own risk.
Custom Cones USA may update these terms and conditions for its web site at any time. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
7. Governing Law
Any claim relating to Custom Cones USA’s web site shall be governed by the laws of the State of Washington without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.
8. Age Requirement
You must be 21 years or older to enter this website.
We Respect Your Privacy
Custom Cones USA DOES NOT SHARE, SELL or RENT your transactional information to others.
Custom Cones USA uses customer information only for the purposes of processing and fulfilling orders, contacting purchasers to inform them of their order status, sending promotional information, and improving the customer experience. We will only send promotional information via e-mail. You may "opt out" of receiving these materials. You may "opt out" at any time by contacting us, or by following the instructions contained in all communications.
We DO NOT share your profile with other third parties.
The importance of security for all transactional information associated with our customers is of utmost concern to us. Whenever sensitive information (such as a credit card number) needs to be transmitted to process orders, that information is encrypted and is protected with the best encryption software in the industry, known as Secure Sockets Layer ("SSL"). At Custom Cones USA you can be assured that your transactional information is secure, consistent with current industry standard SSL encryption technology.
There may be times when Custom Cones USA may be required to disclose personal information of a customer without their express consent. This may occur where we have reason to believe that disclosing the information is
A) Necessary to identify, contact, or bring legal action against the customer or another person who may be causing fraudulent purchases to or interference with (either intentionally or unintentionally) the rights or property of Custom Cones USA or its associates, affiliates, other customers or anyone else that could be harmed by such activities; or
B) Required by law